Privacy Policy

 

Active Windows Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data when you use our website or contact us.

 

1. Who We Are

Company name: Active Windows Ltd Registered in: United Kingdom Contact email: info@activewindows.co.uk Website: https://www.activewindows.co.uk

We are a double glazing company providing supply and installation services.

 

2. What Personal Data We Collect

We may collect and process the following information:

· Name

· Email address

· Telephone number

· Address (where provided for quotations or site visits)

· Any information you submit through our contact or quote enquiry forms

· Basic technical data such as IP address, browser type, and pages visited (via hosting provider analytics)

 

3. How We Collect Your Data

Your data is collected when you:

· Submit a contact or quotation request through our website

· Contact us by email or telephone

· Communicate with us regarding enquiries, quotations, or services

 

4. Why We Use Your Data

We use your personal data to:

· Respond to enquiries and quotation requests

· Arrange surveys, installations, and services

· Communicate with you about your enquiry or job

· Maintain business records

· Improve our website and services

 

5. Lawful Basis for Processing

Under UK GDPR, we process personal data based on:

· Legitimate interests – responding to enquiries and running our business

· Contractual necessity – where data is required to provide a quote or carry out work you have requested

 

6. How We Store and Protect Your Data

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. Data is stored securely and only accessed by those who need it for business purposes.

 

7. Sharing Your Data

We do not sell your personal data.

We may share your data only where necessary, for example:

· With professional advisers such as accountants

· Where required by law or regulation

 

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

· Enquiry data is kept for business and legal purposes

· Customer records are kept in line with accounting and legal requirements

 

9. Your Data Protection Rights

You have the right to:

· Request access to your personal data

· Request correction of inaccurate data

· Request deletion of your data (where legally possible)

· Object to or restrict processing

· Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

 

10. Cookies

Our website uses cookies to ensure it functions correctly and to collect basic visitor statistics through our hosting provider.

Cookies help us understand how visitors use our website so we can improve it. You can control or disable cookies through your browser settings.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

​Email: info@activewindows.co.uk